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Why does my bank balance in Ember by Starling not match my bank balance in my bank account?

This article will help you understand why your bank balance in Ember by Starling might not match your bank balance in your account

Tas Liasis avatar
Written by Tas Liasis
Updated over a week ago

The most common explanation for the difference is that there are unreconciled transactions. For an explanation on how to reconcile your transactions, please see the article here.

If you have no transactions to review, one of the main reasons why your bank balance differs to your bank statements may be due to the transactions being pending. Some banks will create the pending state and remove the balance from your account, so that you are unable to spend it. This would only push through once it has been confirmed.

The first thing to check is that the missing transaction is confirmed with your bank. Once it has been confirmed, it should show within your transactions.

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