This article below provides some useful tips on troubleshoots to try if you are experiencing bank connection issues.
Is your bank supported?
The first thing to do is confirm if your bank account is supported for connection. We have an article on banks we support which you can access here. If your bank is supported please continue with the troubleshooting steps below.
Clearing the cache and cookies
A common issue here is that sometimes there is an issue with the cache and cookies stored in your browser preventing the connection.
The thing to try first would be:
open a different browser to the one you are using (or an incognito window in chrome)
login to your account
go the manage section and click add a connection
follow the connection flow
If the above doesn't work, try clearing your device cookies, cache, and browser history, and log in again to attempt reconnection.
Still having issues?
If there is still an issue after this, please get in touch with the following information:
The browser you are using
The device you are using
Any screenshots of the issue
Your session_id - this is really helpful for letting us get to the bottom of the issue
Finding your session ID
The session_id can be obtained after selecting your bank but before providing consent. Please look online on how to recover your session_id as this varies depending on the browser you are using.
Please note we will need the session_id to review the connection attempt to identify and resolve the issue.