First up, we're sorry you're having issues here. Hopefully, this article below provides some useful tips on what to try next.
Clearing the cache and cookies
A common issue here is that sometimes there is an issue with the cache and cookies stored in your browser preventing the connection.
The thing to try first would be:
open a different browser to the one you are using (or an incognito window in chrome)
navigate to ember.co
login to your account
go the manage section and click add a connection
follow the connection flow
Still having issues?
If there is still an issue after this, please get in touch with the team providing the following information:
The browser you are using
The device you are using
Any screenshots of the issue
Your SessionId - this is really helpful for letting us get to the bottom of the issue
Finding your session ID
The session_id can be obtained after selecting your bank but before providing consent. See the screenshot below.
Please note we will need the session_id before you try to connect your bank here.
For example:
please go settings
Manage Connections
choose your bank account
obtain the
session_idtry to connect your bank
if successful - no further action!
if unsuccessful - please provide the support team your
session_idand a description of what happened
