First up, we're sorry you're having issues here. Hopefully, this article below provides some useful tips on what to try next.
Is your bank supported?
The first thing to do is confirm if your bank account is supported for connection to Ember. We have an article on banks we support which you can access here. If your bank is supported please continue with the troubleshooting steps below.
Clearing the cache and cookies
A common issue here is that sometimes there is an issue with the cache and cookies stored in your browser preventing the connection.
The thing to try first would be:
open a different browser to the one you are using (or an incognito window in chrome)
navigate to ember.co
login to your account
go the manage section and click add a connection
follow the connection flow
Still having issues?
If there is still an issue after this, please get in touch with the team providing the following information:
The browser you are using
The device you are using
Any screenshots of the issue
Your SessionId - this is really helpful for letting us get to the bottom of the issue
Finding your session ID
The session_id can be obtained after selecting your bank but before providing consent. See the screenshot below.
Please note we will need the session_id before you try to connect your bank here.
For example:
please go settings
Manage Connections
choose your bank account
obtain the
session_idtry to connect your bank
if successful - no further action!
if unsuccessful - please provide the support team your
session_idand a description of what happened
