We're sorry to hear that you're considering deleting your account with Ember. We understand that circumstances may change and priorities shift, which is why we want to ensure the process of deleting your account is as smooth and hassle-free as possible.
You are able to cancel your subscription at any time by navigating to Settings > Manage Subscription > Cancel Subscription in your Ember account.
If you wish for your account in Ember to be completely removed, please get in touch with Customer Support who will action your request.
Before we proceed with the account deletion process, we may ask you a few questions regarding why you are deleting the account. Your feedback is very important to us as we look to improve our software & user experience.
Once your request has been received, our team will begin the deletion process. Before we begin, if you require a data export from your account please feel free to request this from us and a member of our Customer Support team will be able to provide this for you.
We will notify you once your account has been deleted, and any personal information associated with it has been securely and permanently removed from our system.
We hope that you have had a positive experience with Ember and we would be happy to welcome you back in the future should you decide to rejoin us.