We appreciate that the different options when first coming into the chat can seem intimidating at first - this article explains how to use the different flows, allowing you to connect with the correct team for your query.
When you first come into the chat, you will be greeted with a message from our AI bot, Embot. You should then ask your question.
If Embot is able to assist with your question, it will provide you with an answer. From here, you will be given two options 'That answered my question' and 'Talk to a person'. Please select the correct option.
If Embot wasn't able to help, you will then be presented with the options pictured below. Please select the relevant option to get routed to the best teammate to help you.
Please make sure to select from the options you are presented with within 15 minutes, or the conversation will automatically close. You can re-open the conversation by sending another message.
Please note: Embot is not currently able to understand images, we would appreciate if you could ask your questions first and then provide any images for extra context afterwards if required :)
If you need more help using the chat, please get in touch with our customer support team by clicking the intercom button at the bottom right of Ember or emailing [email protected].